Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSIBK404A Mapping and Delivery Guide
Provide a claims service to an insurance broking client
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSIBK404A - Provide a claims service to an insurance broking client |
---|---|---|---|
Description | This unit describes the performance outcomes, skills and knowledge required to provide an insurance claims service in an insurance broking context.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC). | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to insurance broking roles and may be applied within organisations of various sizes and across a range of customer bases. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Register claim |
| |||||||
Element: Advise insurers |
| |||||||
Element: Complete necessary documentation |
| |||||||
Element: Reinstate sum insured |
| |||||||
Element: Advise client of rights and obligations |
| |||||||
Element: Liaise with service providers |
| |||||||
Element: Notify terms of settlement to client |
| |||||||
Element: Update relevant files and records |
|